Frauke Kruse

Senior Consultant
Wellington Office

A change management expert, Frauke specialises in strategy and organisational structure and design, and processes and operating models. She focuses in particular on the ‘people’ part of successful change management.

Frauke believes that change projects come to life when participants share a holistic vision of the project and its outcomes, and commit to that vision throughout the whole change life-cycle. She focuses on cementing that commitment through strong stakeholder management, through empowering the key change agents, and through bringing a participative, user-centred approach to generating concepts. She enjoys working with clients to develop innovative, forward-looking solutions to challenges.

Frauke’s experience includes organisational diagnostic work, structural design, and advice on change, and she has managed several large programmes. She has worked across a range of sectors and industries, with a particular emphasis on central and local government and the not-for-profit sector. Before joining us in May 2018, Frauke worked for a leading consulting firm in Germany across a range of major assignments for government and NGO clients.

Projects where Frauke has played a central role include:

  • Reviewing the operating model of the NZ Government Chief Digital Officer (GCDO) – The review recommended changes to the current operating model for the System and Service Transformation (SST) Branch, the team within DIA that gives effect to the GCDO’s Functional Leadership role. The review highlighted elements that can help the SST Branch operate effectively and deliver value to customers.

  • Designing a stakeholder engagement model for Immigration NZ – Frauke supported the design of an integrated engagement model for INZ’s work with key industry/sector groups. This included defining the relationship management approach, role requirements, and organisational implications.

  • Organisational design for a German trade union – She managed a two-year project for Germany’s Food, Beverages and Catering Union aimed at improving organisational design and service delivery. The project team focused on a value chain analysis, service level analysis, and benchmarking against best practices, and, on that basis, designed new operating models.

  • Change officer for Cologne city – Frauke acted as designated change officer for the reform of the Cologne city administration, which affected eight city departments and 19,000 employees over five years, and included roughly 150 projects a year.

Frauke is a certified PRINCE2 project manager and PROSCI change management practitioner. She has an MSc (Hon) degree in Strategy, Innovation and Management Control from the University for Economics and Business in Vienna, Austria, and a BSc in Business Administration from the University of Mannheim, Germany.